Booking Policy

Time Zone

All of our bookings are scheduled in Australian Eastern Time (Sydney time). If you're joining from interstate, just make sure to factor in any time difference when you book.

 

Need to Reschedule?

If you need to move your booking, here's what we ask:

•       Please give us at least 24 hours’ notice before your scheduled session

•       If you can, 48 hours’ notice is even better and really helps us plan ahead

Just get in touch within that window and we’ll do our best to find a time that works for you.

 

Need to Cancel?

If you need to cancel your booking, please head to our Refund Policy for all the details on how that works.

To give yourself the best chance of being covered, please make sure you cancel before your scheduled session time and with as much notice as possible.

 

Late Cancellations & No-Shows

We do have to charge the full session fee if a booking isn’t cancelled or rescheduled within our 24-hour cut-off. This applies to:

•       Cancellations made less than 24 hours before the scheduled start time

•       Rescheduling requests that come in after the cut-off period

•       No-shows where we haven’t heard from you beforehand

We know this isn’t ideal, but it helps us keep things running smoothly and fairly for all our clients. If something unexpected comes up, please reach out to us as soon as you can!

 

Running Late?

Here’s what to keep in mind if you’re running behind:

•       Your session will start at your booked time regardless of when you arrive

•       If you’re more than 15 minutes late, we’ll end the session and mark it as a no show.

We always recommend starting the Zoom meeting a few minutes early so you can settle in and make the most of your time with us!

 

Got Questions?

If anything in this policy isn’t clear, or if you need to make a change to your booking, please don’t hesitate to reach out. We’re always happy to help!

 

Email us at: resumes@realisticcareers.com.au